FAQ

Hi, how can we help

What are your shipping rates?

We only offer to ship with track & Trace. The shipping rates depend on the weight of the goods. If you want to estimate the cost of shipping, add your desired items to the cart and proceed to check out where your shipping costs become visible.

When the package is shipped you will receive a shipping confirmation email. In this email, there is a link to the site where you can use your Track & Trace code provided in the email.

Do you sell service kits or spare parts?

No, we do not, these can be obtained at your dealer or on the internet on market places like eBay.

Do you have a physical shop where we can buy tools?

Yes, we do and it is located in The Netherlands, please make an appointment by email.

 

SCUBA SERVICE TOOLS

De Kazematten 10-11A

6681CS Bemmel

Netherlands

Phone: 0031 6 82764209

Returns can only be send to:

Sloetstraat 107

6821CR Arnhem

Netherlands

Which payment methods do you accept?

We accept Paypal, Visa, MasterCard, Ideal, and payment by bank transfer.

Can we buy tax-free?

Yes, if you are a company located inside the European Union and not located in the Netherlands. The best way to do this is by sending us an email with the items you need and your European tax id number.

We will then send you an invoice, which can be paid by bank transfer, after receiving payment we will send the goods to your preferred address.

Do I have to pay import tax?

All countries (outside of the European Union) have their own regulations on import tax, unfortunately we can not provide information on this.

Best is to contact your local customs office for more details on this.

In our prices are import duties, taxes and other fees not included, these costs will be the responsibility of the customer.

Do you sell any products that are not in your webshop?

No, all we sell can be found in our webshop.

Where can I track my order?

Your order can be tracked here: https://internationalparceltracking.com/#/search

Every time your order is scanned there will be an update on your tracking page.

Do you ship worldwide?

Yes we do ship worldwide with tracking updates.

Orders with a value of €500 or higher are extra insured

All orders of €250 or higher are free of shipping costs.